In-house average weekday ridership for August was 2,866, down by -4.78% from last year. Supplemental providers average weekday ridership was 567, up by 26.56%. Combined in-house and supplemental providers average weekday ridership was 3,433, down by -0.74%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 250 boardings, up 0.14% as compared to the same time period in fiscal year 2026.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 88.96% for August. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 89.69%. On-time performance for trips with a desired arrival time was 52.37% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 91.42% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of August, Handi-Van operated 69,138 trips including 7,288 trips that were longer than one hour in trip time. The analysis found that 72.57% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 714 or 9.80% of these trips were more than 15 minutes longer than comparable fixed-route trips. 1,285 or 17.63% of trips were slower than their comparable fixed-route trip by less than 15 minutes.
Average vehicle availability was 74.01% for August, down by -8.01% from last year.
Over the month of August, reservationists answered 42,084 calls. Of those calls, 99.66% were answered within 3 minutes, and 99.93% were answered in 5 minutes.
| August FY2027 |
August FY2026 |
% Change FY 26 to 27 |
2 Month FY2027 |
2 Month FY2026 |
% Change FY 26 to 27 |
Benchmark | |
|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 90,602 | 92,198 | -1.73% | 184,864 | 184,614 | 0.14% | |
| Average Weekday Ridership | 3,433 | 3,458 | -0.74% | 3,424 | 3,407 | 0.51% | |
| Unique Riders During the Month | 5,825 | 5,730 | 1.66% | 5,852 | 5,699 | 2.68% | |
| Cost per Revenue Hour | $125.06 | $119.51 | 4.64% | $124.70 | $118.90 | 4.88% | <= $90 |
| Cost per Passenger Trip | $61.89 | $55.96 | 10.60% | $61.09 | $55.54 | 9.99% | <= $39 |
| Cost per Revenue Mile | $8.64 | $8.25 | 4.73% | $8.59 | $8.16 | 5.27% | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.02 | 2.14 | -5.39% | 2.04 | 2.14 | -4.65% | >= 2.2 |
| Farebox Recovery | 2.40% | 2.87% | -0.47% | 2.52% | 3.10% | -0.58% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 77.88% | 77.08% | 0.80% | 78.45% | 77.72% | 0.73% | |
| Early Arrivals (> 10 Minutes) | 0.73% | 0.67% | 0.06% | 0.86% | 0.68% | 0.18% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.04% | 0.04% | 0.00% | 0.04% | 0.04% | 0.00% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 88.96% | 88.40% | 0.56% | 89.92% | 89.27% | 0.65% | >= 90% |
| On-Time and All Early Arrivals | 89.69% | 89.07% | 0.62% | 90.78% | 89.95% | 0.83% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 0.96% | 1.05% | -0.09% | 0.74% | 0.83% | -0.09% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 52.37% | 58.71% | -6.34% | 54.75% | 58.42% | -3.67% | > 90% |
| Comparative Trip Length Analysis | 72.57% | 73.47% | -0.90% | 74.95% | 75.27% | -0.32% | 50% |
| Excessive Trip Length | 9.80% | 9.03% | 0.77% | 8.27% | 8.36% | -0.09% | 1% |
| No Show / Late Cancellation Rate | 4.44% | 3.98% | 0.46% | 4.27% | 4.01% | 0.26% | < 5% |
| Advance Cancellation Rate | 23.83% | 19.45% | 4.38% | 22.74% | 20.27% | 2.47% | < 15% |
| Missed Trip Rate | 1.12% | 1.26% | -0.14% | 0.90% | 1.03% | -0.13% | < 0.5% |
| Complaints per 1,000 Trips | 2.58 | 1.72 | 50.00% | 2.39 | 2.01 | 18.91% | <= 1.25 |
| Calls Answered Within 5 Minutes | 99.93% | 98.92% | 1.01% | 99.97% | 99.30% | 0.67% | 99% |
| Vehicle Availability | 74.01% | 82.02% | -8.01% | 75.86% | 82.64% | -6.78% | >= 80% |
Note 1: Benchmarks are based on DTS Analysis "Short Range Transit Operations Plan - Tools to Measure Performance (May 2012)"
Note 2: Calls answered within 5 minutes benchmark based on DOJ Agreement (Agreement Between the United States of America and the City and County of Honolulu Under the Americans with Disabilities Act) paragraph 12
Note 3: Farebox recovery does not include HOLO Card fares for August 2026.
